Words cannot express how appreciative I am to you and to Brenda for your incredible efforts in securing my insurance needs!! Both of you are truly assets to the John M. Glover Insurance Agency and are to be commended for your hard work, excellent customer service and professionalism.

Thank you, thank you, thank you so very much!!


The John M. Glover Agency has been one of the most invaluable resources I’ve ever had.  They handle all my insurance needs, and I would never go anywhere else.

Sue Ellen Martino handles my life insurance, and one time, when I had an emergency and needed to change some paperwork fast, she turned the whole thing around in hours when it would have taken me days on my own.  Michelle Williams handles my health insurance, and in an industry where the news isn’t often good, she has always made sure I get the best possible deal and understood all the fine print.  But I saved the best for last, Francesca Forlivio is my “go-to” lady and deals primarily with things like home and auto.  She is, without a doubt, one of the most resourceful, responsive, kind and caring professionals I have ever encountered in any business anywhere.  I feel like I’m in my sister’s hands.

And maybe the best news of all is that you’ll never get better rates on your own, quite the contrary, you may make costly mistakes that you’ll live to regret later.  The John M. Glover folks will never let that happen, and they take all the headaches off of your shoulders.

John C.

So glad we finally found an agent with knowledge of health care plans, Sue Ellen's prompt responses to any and all questions helped make the process of finding and securing the best health care plan for our family easier than it has ever been in the past!  Whether it was speaking directly with her, emailing her or her team,  the professionalism, pleasantry, and knowledge were items that we had not found in the past with other agents at other agencies.  Thank you Sue Ellen for being the guide we needed.

Kim S.

I have been using Sue Ellen Martino from the John M Glover Agency for Health Insurance for my employees for several years now, she is very good with helping navigate the options and pointing me in the right direction.

It’s really helpful to have someone I can count on for health insurance since I don’t have a lot of working knowledge of the ever-changing and confusing health insurance options.

Kevin T.

Sue Ellen is a professional to work with.  She is knowledgeable and a right person to get insurance advice from.

Susan W.

When we made the change to The John Glover Agency for our company’s medical insurance plan several years ago, Sue Ellen Martino took the time to analyze our current plan and she made some excellent recommendations to provide us with different options that would best fit our company’s needs.  Sue Ellen and the staff at The John Glover Agency has made the process of dealing with medical insurance, something that I never look forward to dealing with each year, easy and painless. Their customer service is excellent and I would not hesitate to recommend Sue Ellen to any of our customers or business associates to handle their medical insurance needs.

Tom D.

It is such a pleasure working with Sue Ellen Martino and her capable staff. Anytime I have contacted her I receive an immediate response and the best advice.  She is very knowledgeable of all the products they sell, and each year when our healthcare policy renews, she meets with us to review policies to be sure our Company has the best policy for our needs.  She makes my life much easier!

Andrea S.


I can’t even put into words how grateful I am to have discovered The John M. Glover Agency.  Sue Ellen and John have answered so many of my questions and concerns with the utmost attention and professionalism.  They take the time to try to help in any way they can to make sure you are protected and informed.  I look forward to many years of working together!

Roseann Liuzzi-Guidone

Just a note to thank you for your excellent customer service as we put our new owners life policies into place.  Your attentiveness and follow up were fantastic and you made what is often a quiet laborious process almost easy.  I will definitely be recommending you!

Kelley K.

The service that myself and my family receive from John M. Glover Insurance Agency is second to none. No matter what the question, change, or problem is that needs to be addressed I can always count on Francesca and the John M. Glover Insurance team to get it taken care of in a fast and extremely professional manner. I feel at ease knowing all of my insurance needs are met and at a better cost per level of protection than I ever had in the past with anyone else. Francesca, you are the epitome of what “Customer Service” is all about. Thank you for all you do for us!

Attila & Denise K.

Thank you thank you!! It’s been so nice being able to work with you on our insurance needs while going through this whole process. It can be overwhelming at times so it’s nice to work with a friendly face and you’ve been so organized and helpful

Courtney & Bryan K.

Thank you for your always prompt attention to our insurance needs!!! Wish more people were like you.

Ima T.

You guys totally rock. Seriously. There’s a reason why I’ve stayed with you all these years – you’re a best practice for customer service.

I am writing this to let you know about one of your staff at the Waterbury office, Michele Williams. She was very helpful to me in obtaining health care insurance. She was very courteous, patient, kind and pleasant to deal with. Because of Michele, I have just recently obtained homeowners insurance from your agency.

Mark C.

Thank you for all your help! You made switching insurance companies easy for us.

Linda and David D.


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