The John M. Glover Agency Job Description
|Dept: Commercial Lines||FLSA: Exempt|
I. Job Summary
Position is responsible for selling, servicing and developing relationships with business clients.
II. Principal Responsibilities
- Survey and Information Gathering
Maintain and Document all contacts with prospects and clients in order to provide information risk analysis, insurance needs and acceptance or rejection of additional coverages discussed or proposed.
- Renewal Marketing & Submission
Prepare accurate and complete applications for all coverages on new and renewal business and submit to insurance company underwriters.
- Preparation and Presentation of Proposals
Develop proposals and conduct sales presentations based on underwriting information obtained. Bind coverage with carriers and/or broker representatives per client’s request.
- Deliver Policies and Collect Premium
Secure order for business and conduct the initial service assignment (delivering policies, collecting premiums, and explaining the agency’s services).
- Account Management
Provide day-to-day service and handle renewal from the beginning to conclusion on assigned business clients. Delegates tasks to Account Managers and Assistant Account Managers according to CL procedures and workflows.
- Ongoing Stewardship of all insurance matters affecting the Client
Document sales and servicing activities and account status in connection with daily handling and renewals. Look for ways to write additional lines of business to cross-sell to clients.
- Accounts Receivable
Be continuously aware of the status of accounts receivable on accounts handled, and take appropriate steps to collect premiums due and keep all accounts current.
High School Graduate
Bachelors Degree or Associates Degree in Business or equivalent work experience
CT Property Casualty Producer License
CIC, ARM, RPLU, CPCU or similar professional insurance designation.
Measurable commitment to continued professional growth
Ten Years experience in insurance field, with minimum of five years insurance agency experience
Excellent working knowledge of p/c insurance lines and of agency policies and procedures.
IV. Job Specific Competencies
Expert knowledge of commercial insurance products and coverages
Excellent verbal and written communication skills
Excellent interpersonal skills
Strong commitment to customer service
High degree of thoroughness and accuracy, excellent analytical skills
Organized, conscientious, persistent, patient, detail oriented
Effective time management skills. Manages multiple priorities effectively; works well under pressure
V. Business Impact/Scope: (span of control, budgets, employees managed, impact on bottom line):
Degree of Independent Work: 90%; Time Allocation: Sales: 50% Service 40%, Administrative 10%
This individual has developed relationships with key clients and has key knowledge about client operations and exposures.
VI. Organizational Chart:
|Reporting Structure||Career ladder|
CL Producer (100% sales)
CL Account Manager
CL Assistant Acct Manager
VII. Physical Requirements*:
|Crawling and/or Kneeling||X|
|Reaching above shoulder height||X|
|Grasping and/or Turning||X|
|Pulling and/or Pushing||X|
|Seeing and/or Color Determination||X|
|Traveling i.e. Auto, Train, Plane||X|
|Driving Automatic Equipment||X|
*Standard levels of physical requirements apply, please indicate any deviations from the above chart.